Q: “Will I have to pay customs charges?”

A:In addition to shipping charges, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from the website, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. The customer is responsible for any customs charges that are applicable. We reserve the right to turn down any international order for any reason.

Q: “What do your warranties cover?”

A: V.P.I. Canada Limited warrants these sunglasses and reading glasses against breakage due to defects in materials and workmanship for one year from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty. Removing lenses from frames voids warranty.

Q: “How do I return defective merchandise?”

A: Claims for shortages or damages must be made within 3 days of receipt of shipment. No returns for credit, exchanges only. Contact us for authorization to return any defective merchandise.

Q: "How do I return purchases made online?"

A: If you are not completely satisfied with your purchase, we will gladly provide you a full refund less shipping and handling.